FAQs

Using the Site

How do I view the digital Auction News magazine?
Click on the link from the home page or from Your Dashboard. You must be a registered user to view the current issue.
How do I view back issues of the digital magazine?
All our magazines are hosted on issuu.com. Go to this website and in the search box at the top enter "auctionnews" (without quotes), then click on the issue you wish to view.
Can I print a copy of "Auction News" via the website?
No - if you would like a printed copy of the magazine you should subscribe to our "Premium Service for a weekly copy by post.
How do I receive a regular weekly copy of the magazine by post?
UK subscribers can subscribe to our "Premium" subscription service, which includes a weekly copy delivered by post and customised E-Alerts. Please note we do not currently send postal copies to addresses outside the UK.
Why can't I see the full details for some of the auctions?
To see full details of all auctions you must be registered and logged in.
How do I find auctions containing the items I am looking for ?
Click the "Auctions" link in the header and all all auctions listed on the site will be displayed. You can then use the filter down the left hand side to refine your search by by keyword, category, location and even a specific auctioneer to show just the auctions you are interested in. Alternatively you can filter down to sub category level using the menu which opens up when you hover over the "auctions" link in the header.  
What is my Watch List?
When you find an auction you are interested in, you can save it to your "Watch List". You can then easily refer back to the auction from the "Watch List" feature on your dashboard.
How do I receive email notifications of upcoming auctions relevant to me?
When you register your details you will be asked to indicate the type of goods you are interested in and whether you wish to receive email alerts. Opt-in registered users will received our weekly email of auction highlights and an email notifying you when the digital magazine has been uploaded. Premium subscribers may also opt to receive Email Alert of auctions matching their specific categories of interest. You can refine the emails you receive by selecting "Update email preferences" from your dashboard or opt out of receiving any further alerts by clicking the "Unsubscribe" link on the email.
How do I bid on an item?
Many of the auctions with online bidding listed on our site include a "Bid Now" link which will take you straight the bidding pages. If no link is available you can visit the auctioneers’ website for further information on how to bid.
Do I have to re-register on the auctioneer's site in order to make a bid?
Yes, in order to bid at an online auction you will need to register your details with the online bidding platform being used to host the auction.

User Registration & Subscription

Will my details be passed on to other companies?
Auction News respects your privacy and will not pass on any personally identifiable information to third parties unless required by law. To help develop the site and ensure we are offering the best service to both you the customer and our advertisers, we do compile general data on site usage for analysis of trends and patterns. This has the sole purpose of helping us ensure we offer the best service possible. More information on this topic can be found in the Auction News Ltd privacy policy.
How secure are my payment details if I subscribe online?
Our Payment Service Provider is Sage Pay – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses. When you enter your card details they are passed straight through to SagePay and are not stored on the Auction News servers. All transaction information passed between our site and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Sage Pay are signed using MD5 hashing to prevent tampering. Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable. Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation. In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So when buying through our site, you can be sure that you are completely protected. More information about Sage Pay can be found at http://www.sagepay.co.uk/policies/security-policy
How can I change my registration details and categories if my circumstances change?
You can easily change your address details and preferences from your Dashboard.
What happens if I lose my password?
From the login page you can click the "Forgotten password" link and we will send an email enabling you to reset your password.
How do I view my subscription history?
Use the link on your personalised Dashboard.
If I subscribe but decide it's not for me, how do I cancel my subscription?
You can easily cancel your subscription at any time from your Dashboard.
What if I want to upgrade from the free registration to receive a weekly postal copy of Auction News ?
Go to the subscribe page and take out a "Premium" subscription package. Your postal copies will commence on the Monday after registration, provided you subscribed before midnight on the Wednesday prior, otherwise on the following Monday.

Advertising with Auction News

What website advertising options do you offer?
We offer display advertising in our weekly magazine "Auction News" which is published in hardcopy and digital format every Friday. We also offer a range of "package" options which include web and Email marketing. For full details click here.
How much does it cost to advertise?
To view all our advertising options and costs click here.
How can I book an advert in the magazine?
Please email us or call our office and speak to a member of staff who will be more than happy to help.
How do I book online advertising and Email marketing?
These can be booked as part part of a package which includes magazine advertising or as stand-alone options. Simply call or email us during during normal office hours.
Do I have to pay for my advertising in advance?
Until credit terms are established, advertisements for new advertisers will only be accepted if pre-paid. Payment can be made at the time of booking your advert online or over the phone by credit/debit card. Established advertisers with a satisfactory credit rating and a good payment history can be invoiced with our standard terms of 30-days from date of invoice.
If I advertise an auction in the magazine will it also appear on the website?
Yes, all adverts in the magazine automatically include a free standard web listing, however, we have premium online advertising positions, such as our "Premium Homepage Banner" and "Featured Auctions", also available. Contact us for further details.